Privacy Policy – 9ph link Casino

1. Introduction

1.1 9ph link is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to how we handle your personal information.

1.2 This Policy applies to all personal data collected through the 9ph link website, mobile platform, customer support channels, and any other services we provide. It applies to all registered players, visitors, and any other individuals whose personal data we process in connection with our services.

1.3 Please read this Policy carefully. If you have any questions about how we handle your personal data, you may contact our Data Protection Officer at: [email protected]

2. Personal Data We Collect

2.1 Registration Data. When you create an account on 9ph link, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (city, province, country);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering regulations and PAGCOR requirements, we may collect:

• Government-issued Philippine ID (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID, PRC ID, voter's ID);
• Proof of address documents;
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account).

2.3 Transaction Data. We record all financial transactions on your 9ph link account, including deposits, withdrawals, wagers, winnings, and bonus transactions, along with associated timestamps and payment method details.

2.4 Gaming Activity Data. We collect data about your gaming activity on 9ph link, including games played, session duration, bet amounts, and game outcomes. This data is used for platform improvement, responsible gaming monitoring, and regulatory compliance.

2.5 Technical Data. We automatically collect certain technical information when you access the platform, including your IP address, device type, operating system, browser type, and session logs. This data helps us maintain platform security and improve user experience.

2.6 Communications Data. We retain records of your communications with our customer support team, including live chat transcripts, email correspondence, and support ticket history.

3. How We Use Your Personal Data

3.1 9ph link uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your player account on 9ph link;
• Service Delivery: To provide you with access to our games, promotions, and platform features;
• Identity Verification: To verify your age (21+), identity, and eligibility to use the platform in compliance with PAGCOR regulations;
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya/Maya, bank transfers, and debit cards in Philippine Peso (₱);
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws;
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Customer Support: To respond to your enquiries and resolve disputes;
• Platform Improvement: To analyse usage patterns and improve the functionality and user experience of the 9ph link platform;
• Marketing Communications: To send you promotional offers and updates about 9ph link, subject to your communication preferences and applicable law.

4. Legal Basis for Processing

4.1 9ph link processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the gaming services you have registered for);
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations and AML obligations;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and compliant gaming platform, provided these interests are not overridden by your rights;
• Consent: For certain processing activities, such as marketing communications, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

5.1 9ph link does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions;
• Identity Verification Providers: Third-party KYC service providers who assist us in verifying player identities;
• Game Software Providers: Licensed game developers whose titles are hosted on the 9ph link platform, to the extent necessary for game operation and fairness auditing;
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory obligation;
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid legal order or to prevent or investigate criminal activity;
• IT & Security Service Providers: Trusted technology partners who assist us in operating and securing the platform, under strict data processing agreements.

5.2 All third parties with whom we share personal data are required to handle it in accordance with applicable Philippine data protection laws and our contractual requirements.

6. Cookies & Tracking Technologies

6.1 9ph link uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.

6.2 We use the following categories of cookies:

• Essential Cookies: Strictly necessary for the platform to function. These cannot be disabled as they are required for security, session management, and core functionality;
• Analytics Cookies: Help us understand how players use the 9ph link platform so we can improve it. Data collected is aggregated and anonymised;
• Preference Cookies: Remember your settings and preferences (e.g., language, display settings) to personalise your experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

6.3 You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 9ph link platform.

7. Data Security

7.1 9ph link implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including passwords and financial information;
• Access controls limiting data access to authorised personnel only;
• Regular security assessments and penetration testing;
• Staff training on data protection and information security.

7.2 While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) in accordance with the requirements of RA 10173.

8. Data Retention

8.1 9ph link retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations.

8.2 Transaction records and KYC documentation are retained for a minimum of five (5) years following the closure of your account, in compliance with Philippine AML regulations and PAGCOR requirements.

8.3 Gaming activity logs are retained for a period of three (3) years for responsible gaming monitoring and dispute resolution purposes.

8.4 Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.

9. Your Rights Under Philippine Law

9.1 Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by 9ph link:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Policy;
• Right to Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

9.2 To exercise any of the above rights, please contact our Data Protection Officer at: [email protected]. We will respond to your request within thirty (30) days in accordance with RA 10173.

9.3 Please note that certain rights may be subject to limitations where processing is required for compliance with legal obligations, the performance of a contract, or the protection of vital interests.

10. Children's Privacy

10.1 The 9ph link platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

10.2 If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account.

10.3 If you believe that a minor has registered on the 9ph link platform, please contact us immediately at: [email protected] so that we can investigate and take appropriate action.

11. Updates to This Privacy Policy

11.1 9ph link reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements.

11.2 When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via their registered email address or through a notice posted on the platform.

11.3 Your continued use of the 9ph link platform following the posting of any changes to this Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

12. Contact Us & Data Protection Officer

12.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9ph link handles your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Platform: 9phlink.org
• Operating Jurisdiction: Republic of the Philippines

12.2 If you are not satisfied with our response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the regulatory body responsible for enforcing the Data Privacy Act of 2012.

12.3 For concerns related to responsible gaming or problem gambling, please visit our Responsible Gaming page for support resources and self-management tools available to all 9ph link players.

Related Policies

For a complete understanding of your rights and obligations as a 9ph link player, we encourage you to also review the following documents: