9ph link FAQ

The minimum age to register and play on 9ph link is 21 years old, in compliance with PAGCOR regulations and Philippine law. We conduct age verification during registration and may request government-issued ID at any time. Accounts found to belong to individuals under 21 will be immediately suspended and any funds returned.

9ph link follows Know Your Customer (KYC) requirements as part of our compliance obligations. You may be asked to submit:

• A valid government-issued photo ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS card, PRC ID, or voter's ID);
• A selfie holding your ID;
• Proof of address (e.g., a recent utility bill or bank statement showing your name and address in the Philippines).

KYC verification is typically completed within 1–3 business days. You will be notified by email once your account is fully verified.

No. Each player is permitted to hold only one active account on 9ph link. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a duplicate account, please contact our support team at [email protected] immediately.

Go to the 9ph link Login page and click "Forgot Password". Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact us at [email protected].

Accounts may be temporarily locked after multiple failed login attempts as a security measure. Wait 15 minutes and try again, or use the password reset option. If your account has been locked for a different reason (e.g., pending KYC verification, suspected fraudulent activity, or a self-requested cooling-off period), please contact 9ph link support at [email protected] with your registered email address for assistance.

Log in to your 9ph link account and navigate to Account Settings → Personal Details. Some fields (such as your full name and date of birth) are locked after KYC verification to prevent fraud. To update your registered email address, you will need to contact our support team and complete an identity verification step for security purposes.

9ph link supports the following deposit methods for Filipino players:

• GCash — the most popular e-wallet in the Philippines;
• PayMaya / Maya — fast and widely used across the country;
• Bank Transfer — via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank;
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts.

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 9ph link.

The minimum deposit on 9ph link varies by payment method, but is generally set at ₱100 for GCash and Maya, and ₱200 for bank transfers. This makes 9ph link accessible to players across all income levels — whether you're in Manila, Cebu, or anywhere else in the Philippines. Check the deposit page in your account for the latest minimums per method.

GCash and Maya deposits on 9ph link are typically credited instantly or within a few minutes. Bank transfers may take 1–3 business hours during banking hours, and up to the next business day for transfers made on weekends or public holidays. If your deposit has not reflected after the expected timeframe, please contact our support team with your transaction reference number.

Log in to your 9ph link account and go to Wallet → Withdraw. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Your account must be fully KYC-verified before your first withdrawal can be processed. Withdrawals are sent to the same payment method used for your most recent deposit, where possible.

9ph link processes withdrawal requests within 24–48 hours on business days. GCash and Maya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers may take an additional 1–2 business days depending on your bank. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal on 9ph link is generally ₱200. Maximum withdrawal limits vary by account tier and verification status. Fully verified accounts enjoy higher daily and weekly withdrawal limits. For specific limits applicable to your account, please check the Withdrawal section in your account dashboard or contact our support team.

9ph link offers a wide variety of games for Filipino players, including:

• Slots — hundreds of titles from classic 3-reel slots to modern video slots with bonus rounds;
• Bingo — fast-paced online bingo rooms with multiple card options;
• King of Fishing — an action-packed fishing arcade game with real-money prizes;
• 1001 Nights — an immersive themed game with exciting bonus features;
• Live Casino — real-time table games including baccarat, roulette, and blackjack with live dealers.

New games are added regularly, so check the 9ph link Casino lobby for the latest titles.

Yes. All games on 9ph link use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our games are sourced from reputable software providers and are regularly tested for fairness. The platform operates under the regulatory framework of PAGCOR, which requires compliance with fair gaming standards.

Absolutely. 9ph link is fully optimised for mobile play. You can access all games directly through your mobile browser — no app download required. The platform works smoothly on Android and iOS devices. Whether you're commuting in Manila, relaxing in Cebu, or at home in Davao, you can enjoy your favourite games on the go.

Log in to your 9ph link account and go to Settings → Player Safety → Deposit Limits. You can set daily, weekly, or monthly deposit caps. Reducing your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period — this cooling-off is intentional and designed to protect you from impulsive decisions. For more details, visit our Responsible Gaming page.

Self-exclusion is a tool that allows you to voluntarily close your 9ph link account for a set period — or permanently — if you feel your gambling is becoming a problem. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion. The minimum self-exclusion period is 6 months and cannot be reversed early. To activate self-exclusion, go to Settings → Player Safety → Self-Exclusion, or contact us at [email protected]. Remember: "Gambling is addictive. Know when to stop."

If you or someone you know is struggling with problem gambling, help is available. 9ph link encourages all players to seek support when needed. You can reach out to our support team at [email protected] for guidance on using our responsible gaming tools. For professional counselling and support services in the Philippines, we recommend contacting PAGCOR's responsible gaming helpline or a licensed mental health professional. Visit our Responsible Gaming page for more information and resources.